Privacy Policy

LIFMOCER is committed to protecting your personal data and respecting your privacy rights. Our website is managed and maintained by LIFMOCER (hereinafter referred to as "we"). This Privacy Policy outlines how we collect, use, process, store and protect your personal data. By using the services provided by our website, you agree to the terms of this Privacy Policy.

Collection of Personal Data

When you interact with our website, contact us or purchase our products, we collect your personal data, including:

1. Contact information: name, email address, phone number, postal address.
2. Product information: information about the lithium battery products and services you purchased, including product specifications and quantity.
3. Payment and order information: payment method details, including credit card information and order details.
4. Communication history: records of your communications with our customer support team.

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Definition of “Cookies”

Cookies are small pieces of text used to store information on a web browser. Cookies are widely used to store and receive identifiers and other information on computers, mobile phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers and other software associated with your device, for similar purposes. In this Cookie Statement, we refer to all of these technologies as Cookies.

Purpose of Collection and Use

We collect and use your personal information for the following purposes:

1. Provide and improve the Services: We use your data to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipments, facilitate any returns and exchanges, and other features and functionality related to your account.
2. Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional information by email, SMS or postal mail, and showing you advertisements for products or services.
3. Customer Support: We use your data to respond to your inquiries, provide technical support and resolve any issues.
4. Security and Fraud Prevention: We use your personal information to detect, investigate or take action against possible fraudulent, illegal or malicious activities.

We will not use or disclose sensitive personal information for the purpose of inferring your characteristics without your consent.

Sharing of Personal Information

We may share your personal information with third-party services, including:

• Payment Processors: We share payment information with payment processors to facilitate transactions.
• Shipping and Logistics Providers: We share shipping and order information with logistics providers to ensure timely delivery.
• Affiliates and Partners: We may share data with affiliates and partners to improve our products and services.
• Government Agencies: We may share data with government agencies as required by law.

Data Security

We take strong measures to protect your personal data, including:

1. Encryption: We use encryption to protect your data in transit and at rest.
2. Access Control: We use access control to limit access to your data to authorized personnel.
3. Firewalls: We use firewalls to prevent unauthorized access to our systems.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Order History: We retain order history for six years for accounting and tax purposes.
• Communication History: We retain communication history until you ask us to delete it.
• Payment Information: We retain payment information for one year after the last transaction.

Your Rights

You have the following rights in relation to your personal data:

• Access: You have the right to access and review your personal data.
• Correction: You have the right to request correction of any inaccuracies in your personal data.
• Erasure: You have the right to request erasure of your personal data.
• Objection: You have the right to object to any processing of your personal data.

Complaints

If you have any complaints about the way we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or to lodge a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of supervisory authorities responsible for data protection here.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.

Right to access/information: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.

Right to erasure: You have the right to ask us to delete the personal information we hold about you.

Right to rectification: You have the right to ask us to correct inaccurate personal information we hold about you.

Right to portability: Under certain circumstances and certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to ask us to transfer it to a third party.

Right to Opt Out of Selling, Sharing, or Targeted Advertising: You have the right to direct us not to “sell” or “share” your personal information, or to opt out of processing your personal information for purposes that are considered “targeted advertising.”

Restriction of Processing: You have the right to ask us to stop or limit our processing of your personal information.

Withdrawal of Consent: If we rely on consent to process your personal information, you may have the right to withdraw that consent.

Appeal: If we refuse to process your request, you may have the right to appeal our decision. You may do so by responding directly to our refusal.

Manage Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights where noted on our Site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

Changes to This Policy

We may periodically change this Privacy Statement to keep up with new technologies, industry practices, and regulatory requirements, among other reasons. If you continue to use our products and services after the effective date of this Privacy Statement, you accept the revised Privacy Statement. If you do not agree to the revised Contact Us Privacy Statement, please do not use our products or services and contact us to close any account you may have created.

Acceptance

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.